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SOCAR
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SOCAR
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Dear valued SOCAR members, On 25 December 2018, at 5.00pm, our SOCAR mobile application experienced an unforeseen disruption in service. During this period, the connectivity issue between the SOCAR smartkey and our member's reservation was affected, resulting in members being unable to unlock their cars across Klang Valley and Johor Bahru. The issue was resolved at 8.30pm. Since then, our technical team has taken measures to prevent this occurrence from happening again. Our customer experience is a core factor to our business. However, this incident made us realize that we have not done enough to serve our member's enquiries or provide a solution fast enough. By no means do we hope to simply offer you compensation in return for your trust once again. We will take full responsibility for our shortcomings and offer you our token of apology. For those affected by this outage, please know that our customer support team is doing their level best to attend to all of your enquiries. They will be in contact with you shortly, if they haven’t already. As always, please reach out to us at hello@socar.my for further inquiries We hear your frustrations sent to our company's social channels and we feel the distress that we have put you through (especially on a public holiday). We would like to offer our deepest apologies regardless whether you were directly or indirectly impacted by the event. You have reminded us to do better in 2019 and we will do our very best to regain your faith in our services once more.
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