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BNM Announcement on 24 March 2020 - 6 months’ automatic moratorium on loan repayments for SMEs and individuals Dear valued HSBC customers, With the impact of Covid-19 being felt across the country, HSBC is here to help ensure your peace of mind when it comes to your financial well-being during this unprecedented times. We are fully supportive of Bank Negara Malaysia’s (BNM) measures to provide an automatic deferment of all loan/ financing repayments to our individual and Smal l and Medium Enterprise (SME) customers, and to facilitate requests from our corporate customers for deferment or restructuring of their loans/ financing repayments. We empathise with everyone who is currently going through a challenging time here in Malaysia due to the COVID-19 outbreak and therefore we have taken the extra steps for retail and SME customers - both the interest for conventional loans as well as profit on Islamic financing will not be compounded during the moratorium period, we hope this proactive effort will help ease the financial burden of our retail and SME customers. HSBC has a long history in Malaysia and we want to continue to support the financial well-being of our communities. This automatic deferment applies to all loans/financing outstanding as at 1 April 2020 and only non-impaired accounts will qualify. For customers that have recently applied for our current HSBC liquidity relief packages, please be informed that the measures announced by BNM will supersede the current offers effective 1 April 2020. We will be able to share more information and details of these programmes here by 1 April 2020 and you may refer to for FAQ and latest service information. Rest assured we will continue to be here to give you the support you need. Thank you. #TogetherWeThrive

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